DEVELOPMENT SITE

This is the development website for the Taxpayer Advocacy Panel.  To view the “live” site, visit: https://www.improveirs.org.

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Understand the process

Status of Issues

Since its creation, the Taxpayer Advocacy Panel (TAP) has provided more than 2,039 recommendations to the IRS to improve taxpayer service and satisfaction with IRS services, products and procedures. These issues are derived from direct taxpayer feedback as well as projects the IRS asked the TAP to work.

1

Active

Open issue, but no recommendations to the IRS have been made yet.

2

Elevated

The issue has one or more recommendations that have been sent to the IRS.

3

Monitoring

One or more recommendations have been adopted and require monitoring, one or more recommendations have been considered but aren’t yet complete, or TAP is still reviewing the IRS’s response(s).

4

Reconsideration

After reviewing the IRS response, TAP has submitted a rebuttal of the IRS position and requested reconsideration.

5

Closed

All recommendations under this issue have been closed.

Phases of Recommendation Process

After TAP submit recommendation(s), IRS program areas review the recommendation and implement it if appropriate and feasible. While the IRS gives serious consideration to TAP recommendations, it is sometimes limited in its ability to implement recommendations due to cost, legislative or regulatory restrictions, a difference in philosophy, or the need to balance relieving taxpayer burdens with their responsibility to efficiently collect proper tax revenues owed. Below are definitions various status of a Project referral

Our committees

TAP is governed by the Federal Advisory Committee Act (FACA), a public law that guides boards or committees established by federal offices and agencies to provide advice, ideas or opinions to the federal government.

TAP establishes project committees, with nationwide membership, to identify and propose solutions for IRS customer service issues. The project committees are closely linked to the IRS Wage and Investment (W&I) and Small Business/Self-Employed (SB/SE) operating divisions program owners.

TAP members are divided into six separate Project Committees that focus on specific issues. The Joint Committee (TAP’s governing body) is made up of representatives from each Project Committee. These committees are empowered to work directly with the IRS to provide observations or recommendations on issues and areas for improvement and monitor the status and progress of issues.

Outcomes of a recommendation

Each TAP recommendation has a status code per the IRS response. Below describes the disposition of the recommendation by the TAP.

Recommended

Initial stage, approved by the joint committee, but pending a response by the IRS.

Adopted

IRS indicates the recommendation is fully adopted. The recommendation may or may not be implemented, but the IRS has agreed to the recommendation.

Partially adopted

IRS indicates the recommendation is partially accepted. The recommendation may or may not be implemented but the IRS has agreed to the recommendation in part.

Not adopted

IRS has either rejected the recommendation and will state the reasons in the response, or the IRS agrees with the recommendation, but cannot implement it at this time.

Terminal

The IRS did not respond timely and TAP has decided not to pursue the recommendation further, or the issue was resolved prior to resolution of the recommendation.

Taxpayer Advocacy Panel Procedures